The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 539 |
| Houston, TX | 409 |
| Philadelphia, PA | 277 |
| Washington, D.C., DC | 220 |
| Seattle, WA | 201 |
| Atlanta, GA | 196 |
| Denver, CO | 182 |
| Sacramento, CA | 145 |
| Salt Lake City, UT | 144 |
| Minneapolis, MN | 124 |
| Detroit, MI | 116 |
| Indianapolis, IN | 115 |
| Brooklyn, NY | 101 |
| San Francisco, CA | 97 |
| Portland, OR | 87 |
| Miami, FL | 78 |
| Boston, MA | 78 |
| Pittsburgh, PA | 74 |
| Orlando, FL | 73 |
| Oakland, CA | 59 |
| Charlotte, NC | 56 |
| Baltimore, MD | 56 |
| Jacksonville, FL | 48 |
| Tampa, FL | 45 |
| New York City, NY | 40 |
| Nashville, TN | 40 |
| Reno, NV | 37 |
| Phoenix, AZ | 36 |
| Dallas, TX | 34 |
| Albuquerque, NM | 31 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Meredith H-W (she/her) (@Meroine) reported Not usually a fan of putting work stuff on Twitter but when I say @GustoHQ is the absolute worst tool/customer service in the game - I mean it. Like worse than Comcast.
- Nae🌺 (@Lil_BitNae) reported
xfinity is the worst service, why tf my tv keep freezing
- ***** hair don’t care✨ (@Hennybrownnn) reported
I’m trying to figure out how my xfinity modem decided out of nowhere it was no longer going to support my wifi speed lol… now I need to “upgrade”. Hate y’all.
- rewindyourself (@rewind_yourself) reported
@alecgwin @jmorton78 Agreed. That was always my thing with this altitude/Comcast bs. The diehards would find a way to watch the game but they were losing out on so many new fans who weren’t going to put the time in to find another way to watch or didn’t know how to and that sucks.
- Dave Hartzell (@DaveH_CO) reported
@BobMcGwier_N4HY Not bad. About what I get at home on Xfinity.
- Rob Welch (@RobWelc90990633) reported
@Xfinity Where service is getting poorer,connecting worse,and bill continues to go up.Don't call for customer service, you won't get any.Verizon has new internet,after all these years I'm looking elsewhere.
- Chérie Perron #892🐜 (@cherie_perron) reported
@CoxHelp It’s the kick in the teeth that WHILE my service is down the suggestion is “you should pay more, dummy” hey @comcast do you charge your customers a monthly fee for tech support insurance or do you just help
- Raman Kumar (@RamanKu24330696) reported
@XfinitySupport I was charged 60 Dollars for early termination fee, this wasn't disclosed when I was taking the connection. I moved to a house with Xfinity, and I can provide documents for that. Please help with the refund. Had been a long time xfinity customer.
- BARBARA OSIENSKY (@CARDIOJUNKIE66) reported
Hey @Xfinity had another problem with my service today just like last month and because you source jobs OVERSEAS nothing got accomplished until a supervisor called me, and I am so tired of speaking to people who know nothing about how to help me and who
- Jake (@Jake_R_Mpls) reported
@Xfinity I just had the absolutely worst customer service experience @ your Richfield store. I have been with you 17+ years. I wanted to swap out some def equipment and encountered a rude rep that said they didn’t have it and could/would not tell me locations of other stores.
- donm (@frmog) reported
@Rezllen I always appreciate when tech support has a human chat feature. Saves me tons of headaches with Comcast who likes to hide it in their submenus while showcasing the bot version on the front page.
- Andrew Miller MS.Ed (@ndwmll12) reported
@Xfinity Terrible company!
- Amy Stuart, PT, MPT (@AmyKStuart) reported
@comcast why can’t existing customers pay the same rates as new customers? Do I have to cancel my services so I can then become a “new customer” again? With all of the streaming options available these days, I would think you’d actually try to keep existing customers.
- Tamara M. Rasberry (she/her) (@tmrasberry) reported
@vivrant_thang I think I live in a dead zone or something b/c a friend of mine lives up the street and doesn't have these xfinity problems.
- Big Swang Dangler (@mommymilkfarmer) reported
on the phone with comcast to cancel my internet and i am shaking. i can’t do this. i’m not an adult, man
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